Learning + Development

Equals

Adding Value Through People

Managing Absence

Managing Absence Competently and Confidently

Course Details

Managing Absence Competently and Confidently is a highly practical half day course which sets out not only the legal requirements on how to manage absence but also shares the tools and techniques to have those often tricky conversations competently and confidently to get the right result for all concerned. Our blog on Managing Absence sets out a number of considerations:
Absence Management: Planning Your Return

All employers have a duty of care towards all staff and this includes supporting staff appropriately and proportionately during illness. Yet it is one area that many managers find difficult often not knowing where to begin or what they can ask of the employee. Absence management can be tricky particularly when the absence is long-term and/or there are serious underlying health issues. Poor absence management can present risks for employers, potentially facing claims for discrimination or unfair dismissal.

Course Overview

This course is for all first line supervisors and managers.

Aims and Objectives

  • Define short and long term absence
  • Understand your role as a line manager
  • Know when to involve HR
  • Define a reasonable adjustment
  • Start the Absence Management procedure
  • The referral process to Occupational Health
  • Understand Fit Notes

Further Development

  • Managing Difficult People
  • How to Handle Difficult Conversations
  • Positive Psychology at Work
  • Mastering the Communication Art of Aikido Communication
  • Enhancing Emotional Intelligence
  • Building Resilience
Conflict At Work

Managing Conflict At Work With Confidence

Course Details

Managing Conflict At Work With Confidence is a practical one day course which explores why many of us find conflict difficult, yet how if managed well can lead to tremendous creativity and innovation. With a focus on how in a busy environment the day to day pressures of delivering strategic objectives, meeting deadlines and dealing with day to day issues can lead to conflicting issues and differences of opinion the course gives delegates a number of practical tools and techniques to embrace conflict and manage it constructively.

This is a highly practical one day course which will break down how to manage conflict effectively without eroding good working relationships and arrive at constructive solutions. It’s a great companion course to Managing Difficult People:
Managing Difficult People

Course Overview

This course is for all members of staff regardless of grade who wish to better understand how to manage conflict effectively. Using a range of models and tools this course will help you to identify, understand and manage conflict.

This course is very reflective and requires delegates to draw on and share personal experiences. Delegates are advised that, on occasion, recollection of events may result in very powerful  emotions.

 

Aims and Objectives

  • Define conflict
  • Identify conflict
  • Understand the nature of conflict
  • Manage conflict appropriately and confidently
  • Learn how to use the FAIR model
  • Work towards resolution

Further Development

  • Managing Difficult People
  • How to Handle Difficult Conversations
  • Positive Psychology at Work
  • Mastering the Communication Art of Aikido Communication
  • Enhancing Emotional Intelligence
  • Building Resilience
Positive Psychology At Work

Positive Psychology At Work – How To Be Engaged, Successful And Happy At Work

Course Details

Positive Psychology At Work is a one day programme which explores what is positive psychology and how to implement it in your every day life effectively. So, what is positive psychology? It is a Strengths approach that draws on a body of research which shows that people who play to their strengths perform better and are more engaged, successful and happy at work. Our blog on identifying our strengths and opportunities helps us to start our own reflections, for further details visit:
Talent – Personal SWOT Analysis

This course provides an overview and introduction to positive psychology and how to apply it in the work place. You will learn the tools and techniques on how to increase and enhance your own performance, energy and engagement and that of others by integrating positive psychology strategies.

Course Overview

This course is for anyone who would like to learn how to or increase their skills in using positive psychology to build motivation, well-being and a positive strengths-based workplace.

This course is very reflective and requires delegates to draw on and share personal experiences. Delegates are advised that, on occasion, recollection of events may result in very powerful  emotions.

 

Aims and Objectives

  • Understand the PERMA model (positivity, engagement, relationships, meaning and accomplishment) and psychological capital
  • Apply the Strengths approach

Further Development

  • 7 Habits of Highly Effective People
  • Unconscious Bias
  • Mastering the Communication Art of Verbal Aikido
  • Enhancing Emotional Intelligence
  • Building Resilience

Conducting Effective Meetings

Course Details

Conducting effective meetings is a core skill whether they are face-to-face, by phone or video-conference. This course sets out the best way to ensure all meetings are effective, interactive and above all productive.

Course Overview

This course is suitable for any individual who is required to run, conduct and lead any kind of meeting and who wish to achieve success.

Aims and Objectives

  • Structure and conduct meetings to achieve objectives and avoid wasting time
  • Identify, understand and apply the PPCM (pertinence, preparation, conduct, measure) approach
  • Encourage contributions from all participants
  • Develop communication skills and efficiently conduct professional meetings
  • Deal with difficult situations or members
  • Overcome the difficulties caused by technology in meetings
  • Give constructive feedback

Further Development

  • Handling Difficult Conversations
  • Managing Difficult People
  • Positive Psychology at Work
  • 7 Habits of Highly Effective People
  • Enhancing Emotional Intelligence
  • Effective Communication
  • Mastering the  Communication Art of Verbal Aikido

Competency Based Interviewing

Course Details

Competency-based Recruitment focuses on how to express competency requirements, attract people who meet those requirements and then select the candidates who are the most competent or have the potential to be so.

This highly practical course will demonstrate how to effectively manage a competency-based recruitment process through case studies, group discussions and examples.

Course Overview

This course is suitable for any manager or first line supervisors with recruitment responsibilities or recruitment specialists requiring an overview of the competency-based approach to recruitment and selection.

Aims and Objectives

  •  assess the advantages and limitations of a competency based approach to recruitment
  • define competency requirements in a way that could be used in recruitment
  • design an interview framework based on competencies
  • search for, recognise and judge evidence of competence in an interview
  • structure an assessment centre based on competence.

 

Further Development

  • New managers Programme
  • Motivating your Team
  • Managing under Performance

Delegating Effectively

Course Details

One of the hardest things to do for managers is to let go, particularly those new to management, as the temptation is to always do it yourself, be it because it is quicker, you’ll do a better job or explaining to someone else simply takes up too much time!

Such a perception may lead to disaster – you’ll drown in work, your work/life balance will be affected, tasks may be left half-finished or lack that final polish or your team will become demotivated due to a perceived lack of trust.

This practical course will through exercises and examples teach you the tips and techniques to let go without losing control and provide you with the skills to use delegation as a motivational tool to improve performance.

Course Overview

This course is suitable for any manager or first line supervisor or those thinking about stepping up into management who need to develop their delegation skills to improve the efficiency of their teams.

Aims and Objectives

  • Develop effective, intelligent and planned delegation skills
  • Understand your delegation style to identify the tasks that can and can’t be delegated according to the strengths and weaknesses of the team
  • Develop your ability to delegate more varied and demanding tasks by knowing the training and development needs of staff
  • Evaluate new working arrangements to improve quality of work as well as quantity
  • Assess the risk of delegating and plan for all eventualities
  • Review the motivation of your staff and assess the contribution of appropriate skills and developing new ones to manage and complete projects successfully

Further Development

  • New Managers Programme
  • Motivating your Team
  • Competency Based Interviewing
  • Managing under Performance
  • Positive Psychology at Work
  • Managing Difficult People
  • Handling Difficult Conversations
  • Learning How to Say No

Managing Flexible Working Requests

Course Details

The Employment Act 2002 gives the right for employees with 26 weeks’ continuous service, a child under the age of 17 (18 where the child is disabled) and parental responsibility for the child to request a change to the number of hours that they work, the times that they work or their place of work.

The right to request flexible working is also available to employees who have a minimum of 26 weeks’ continuous service and who have caring responsibilities for an adult aged 18 or over who is their spouse, partner or civil partner; a relative; or someone who lives at the same address also have the right to request flexible
working.

This highly practical course will demonstrate how to effectively manage flexible working requests through case studies, group discussions and examples.

Course Overview

This course is suitable for any manager or first line supervisors who are responsible for managing flexible working requests.

Aims and Objectives

  • Understand flexible working
  • Identify the potential benefits of flexible working
  • Implement flexible working practices
  • Understand the legal position

Further Development

  • New Managers programme
  • Motivating your Team
  • Competency Based Interviewing
  • Managing under Performance
  • Enhancing Emotional Intelligence
  • Unconscious Bias
  • Embracing Change

Managing Under Performance

Course Details

Research has shown that many managers are reluctant to tackle under-performance for fear of having a grievance raised against them or having to manage a difficult conversation where the other party may become angry or upset.

Yet to ignore under-performance is unfair on the other party, demotivates the rest of the team and adversely impacts on the overall performance of the team.

This highly practical course will demonstrate how to manage under-performance effectively through case studies, group discussions and examples.

Course Overview

This course is for any line manager or first line supervisor who has responsibility for the operational delivery of a team’s performance.

Aims and Objectives

  • Identify what constitutes poor performance
  • Handle difficult people in a fair and confidential manner by encouraging them to find solutions and take ownership
  • Understand the Capability process and how to use the Capability Policy
  • Understand your role in addressing poor performance using the Capability Policy
  • Develop action plans for improvement in performance using SMARTER objective setting
  • Identifying development needs to improve performance
  • Review and evaluate appropriately

Further Development

  • New Managers Programme
  • Motivating your Team
  • Competency Based Interviewing
  • Managing Conflict at Work
  • Managing Flexible Working Requests
  • Managing Grievance & Disciplinary Issues
  • Enhancing Emotional Intelligence
  • Transforming Feedback
  • Unconscious Bias
  • Mastering the Communication Art of Verbal Aikido

Effective Performance Management

Course Details

This Highly practical course explores the principles, practices and behaviors that underpin high performance as well as how managing performance can motivate people to work smarter, more creatively and with greater customer focus.

You will learn how an effective performance review process delivers organizational performance management goals, recognize good and poor performance and manage them effectively, coach your team on smart objective setting and action planning and how to lead a performance review meeting.

Course Overview

This is for all managers and first line supervisors who have performance responsibilities and are also required to help people reach their potential.

Aims and Objectives

  • Understand how effective performance management delivers tangible results
  • Set SMARTER objectives
  • Hold regular performance review meetings to encourage staff to deliver agreed goals and identify development opportunities
  • Recognise when to give formal and informal motivational feedback
  • Change your leadership style to get the most from individual performance
  • Encourage self-appraisal and review
  • How to handle difficult people in a fair and confidential manner
  • Formulate an action plan

Further Development

  • New Managers Programme
  • Motivating your Team
  • Competency Based Interviewing
  • Managing under Performance
  • Managing Flexible Working Requests
  • Building Resilience
  • Embracing Emotional Intelligence
  • Transforming Feedback
  • Mastering the Communication Art of Verbal Aikido

Effective Management of Grievance & Disciplinary Issues

Course Details

This is a highly practical course which uses case studies, role plays and supporting materials to explain the process to manage grievances and disciplinary issues effectively and within the law.

Course Overview

This course is for all line managers and first line supervisors who may be required to manage a grievance or disciplinary process.

This course is very reflective and requires delegates to draw on and share personal experiences. Delegates are advised that, on occasion, recollection of events may result in very powerful  emotions.

 

Aims and Objectives

  • Understand the legal framework and the ACAS Code of Practice on Disciplinary and Grievance
  • Conduct an investigation
  • Understand the importance of note taking
  • Present at a grievance hearing
  • Understand the principles of the disciplinary process
  • Identify misconduct v poor performance
  • Decide on an appropriate level of warning
  • Manage gross misconduct

Further Development

  • Effective Performance Management
  • New Managers Programme
  • Motivating your Team
  • Competency Based Interviewing
  • Enhancing Emotional Intelligence
  • Building Resilience
  • Mastering the Communication Art of Verbal Aikido
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