CONFLICT MANAGEMENT? DOES IT SCARE YOU? DO YOU AVOID HAVING DIFFICULT CONVERSATIONS? ARE YOU HAVING A DIFFICULT RELATIONSHIP WITH A DIRECT REPORT OR WORK COLLEAGUE? ARE YOUR STAFF NOT TALKING TO EACH OTHER? DOES YOUR ORGANISATION HAVE A GRIEVANCE CULTURE?
Conflict in the workplace is common – fact! The CBI estimates that it costs UK business £33 billion per year, takes up to 20% of leadership time and potentially loses up to 370 million working days. This is without the personal impact conflict can have, which may lead to an increase in sickness absence, increase in the number of grievances filed, increase in litigation costs and staff turnover.
Yet, if conflict is managed well, it can be constructive and lead to creative and innovative solutions. So why do organisations and individuals avoid it? Because it’s hard and many people fear that by confronting conflict it will only make matters worse, or even lead to a claim to an employment tribunal for harassment, bullying, discrimination, or constructive/unfair dismissal.
So, what’s the answer? It all starts with being aware how you and others react in conflict situations, and then developing the skills to stand back and be objective.
By working with you, we can help you to develop a better understanding of how conflict occurs; and become better equipped to resolve conflict through neutral evaluation or mediation. Thus saving time, money and resources on lengthy and expensive grievance investigations.
We know that all organisations simply want to resolve disputes, and through using our preferred approach of restorative practice we can help develop your organisational culture through fostering better ways for staff to work together, capitalise on different perspectives, and improve ways of doings things to increase overall performance, without incurring significant costs, both financial and reputational.
Our coaching service offers an opportunity to work with individuals following mediation to continue to develop improved communication styles and appreciation of difference. We can also work with teams to develop team members to better manage self and others with our bespoke team building programmes. Our Best HR Practice courses and Personal Effectiveness courses also provide learning platforms to develop skills including handling difficult conversations, managing difficult people and handling conflict.
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